Need help with TalkSmart? Email us at support@talksmartapp.com and we will get back to you, usually within two business days. Writing in English or Turkish is fine.
To help us answer faster, tell us your account email, your device model and iOS or Android version, and what you were doing when the problem happened.
Subscriptions are billed by Apple or Google, so they are cancelled in the store, not in the app. On iPhone: Settings → your name → Subscriptions → TalkSmart → Cancel Subscription. On Android: Google Play → profile icon → Payments & subscriptions → Subscriptions → TalkSmart → Cancel subscription. You keep Pro access until the end of the period you already paid for. Cancelling before a free trial ends means you are not charged.
In the app: Profile → Delete account. This permanently erases your account and all of your data — progress, streak, XP, vocabulary and speaking history. It cannot be undone. No longer have the app? See Delete your account.
Deleting your account does not cancel your subscription. Cancel that separately using the steps above, otherwise the store keeps billing you.
Open Profile → Subscription → Restore Purchases. Make sure you are signed in with the same Apple ID or Google account you purchased with. If it still does not unlock, email us with the date of purchase and we will sort it out.
Speaking practice needs microphone access. Check Settings → TalkSmart → Microphone is enabled on iPhone, or Settings → Apps → TalkSmart → Permissions → Microphone on Android. In a session, press and hold the microphone button while you speak, then release — the tutor replies when you let go. A stable internet connection matters here, since the conversation is real time.
Yes. Your native language and AI tutor style are in Profile. Your English level is set by the placement test and updates as you progress; you can also take a level-up exam.
Email support@talksmartapp.com. Your rights and how we handle data are described in our Privacy Policy.
Apple and Google process all payments, so refunds go through them. iPhone: visit reportaproblem.apple.com and sign in with your Apple ID. Android: request it in Google Play under Payments & subscriptions → Budget & history, or see Google Play's refund help.